Federal Services Consulting
Helping federal agencies innovate to deliver more impact and transform experiences for customers and employees.
I designed solutions and artifacts to contribute to high priority business development efforts winning over $700 million in work.
I worked with many different government agencies including, Dept. of Commerce, Dept. of State, Dept. of Education, Dept. of Justice, FBI, IRS, USDA, TSA and National Oceanic and Atmospheric Administration.
Role:
UX/UI Interactive Designer
Toolkit:
Sketch & InVision
Responsibilities:
Successfully conducted user research and co-creation workshops with a diverse range of participants including users, stakeholders, and subject matter experts, managing groups of varying sizes from a few individuals to dozens.
These sessions were designed to identify user needs, generate innovative solutions, and prioritize minimum viable product (MVP) features.
Synthesized gathered information into deliverables such as UX strategy, app or website prototypes, and other relevant materials
Developed branding and user interface (UI) elements specific to the needs and preferences of various government agencies.
In addition to my core responsibilities, I also provided support in proposal writing and business development initiatives.
Effectively navigated multiple overlapping projects, with durations ranging from a few weeks to two months.
Much of the work I did at Accenture is protected under a Non- Disclosure Agreement. This means – I can’t show you all of the work I’ve done, but I can tell you about my process and experience.
Workshop with National Oceanic and Atmospheric Administration
Design Workshops
Conducted user research and co-creation workshops, with participation from a diverse group of users, stakeholders, and subject matter experts, varying in size from small groups to large gatherings. These collaborative sessions were designed to elicit user needs, generate innovative solutions, and establish priorities for Minimum Viable Product (MVP) features.
Notes from National Oceanic and Atmospheric Administration workshop
Synthesizing insights
Utilized a systematic approach to analyze and synthesize the gathered insights, to develop a robust design and business strategy. This well-crafted strategy was then leveraged to craft persuasive proposals, thereby enabling successful procurement of government contracts.
Journey Map for Dept. of Justice
Journey Mapping
Created visual representations that depicted the complete path traversed by users to accomplish their goals. This approach facilitated the identification of potential areas of inefficiencies and bottlenecks in the customer experience, thereby enabling the strategic allocation of resources and efforts towards enhancing the overall value proposition.
Prototypes
Developed customized design solutions that significantly contributed to several business development endeavors, resulting in successful bids totaling over $700 million.
Objective: Create an intuitive display that can give a quick glance summary of a defendant’s timeline.
Considerations: Not meant to give a complete in-depth view, that comes later in the process. Compatible for digital and print.
Prototype used to win 100 Million in work for the Dept. of Justice Contract